Undiksha shared batch 2 as a suggestion for one of the Undiksha lecturers to convey more deeply about the potential to become a leader, about who can and who needs it. In the online lecture which lasted 1 hour and 7 minutes, Prof. Dr. Anak Agung Gede Agung, M.Pd conveyed service leadership starting from concepts, theories, and requirements as well as their implementation in various dimensions of personal life, family, educational institutions/organizations, and society. At first, he began to explain the essence of service leadership which prioritizes the best service to followers or customers and has a commitment to the people served.
The example is lecturers and staff who serve students because according to them, without students, they have no meaning. Likewise, when traveling to campus or work, we serve ourselves by obeying traffic, and then when we arrive at the office we serve the people in the office. Without us realizing it, service has become a routine for us to do every day. That is the essence of service leadership according to Prof. Great.
Being a good listener is the reason why humans have 2 ears and 1 mouth to listen more than talk. A servant leader needs to listen more. A leader also needs to have empathy so that he can easily recognize the character of the people he leads. Healing is also necessary to help overcome follower problems. Apart from that, there are many other characteristics of service leadership which are explained by taking references from Spear in 1956. These characteristics include extensive knowledge, invitation, conceptualism, broad insight, caring work, commitment to developing followers, and being able to make members aware of building self, organization, and society.
Based on research conducted in 2015, Prof. Agung stated that the characteristics of servant leadership consist of a sense of sincerity, honesty, transparency, responsibility, and commitment. He emphasized that commitment will be had if the previous 4 characteristics have been fulfilled. The main goal of servant leadership is to provide excellent service to achieve customer/follower satisfaction. The excellent service referred to is an acronym for, Fast, Empathy, Direct, Accurate, Confident, Safe, Comfortable, Tools, Real, Words, Confidential, Information, Easy, and Expert.
Then can everyone become leaders? Prof. Agung is optimistic that everyone can become a servant leader, this can start from how to serve themselves and their families. The theory states that every human being needs service and service must be carried out as a form of obligation as a useful human being. Several other supporting theories are the factor theory of 5 needs, especially the need for recognition, and Maslow’s hierarchy of needs, especially the need for self-esteem and appreciation for self-actualization. Alderfer’s ERG theory is about interconnectedness and existence as divine, individual, social creatures. Coupled with the theory of the need for power.
In essence, leading activities are about how a leader exercises his heart, thinks, feels, and exercises. “It’s just that people sometimes forget that students need services too. During this pandemic, I also experienced difficulties in providing this service. For example, in thesis guidance, usually direct guidance only requires 3 guidance, whereas after using the online method, 5 guidance is needed, so unable to provide excellent service during Covid. I lose sleep because I want to provide services that don’t disappoint students. “We must be aware of our obligations because the fate of lecturers and staff is determined by the students,” said Agung.
Everyone needs to be served, but don’t overdo it so you don’t get spoiled. If served with sincerity, serious contact will occur so that a good relationship becomes a positive relationship. Everything has its limits, and servant leadership does not guarantee 100% satisfaction. The reason is that everyone has different needs. Mcgregor’s theory states that humans consist of 2 types, type x is lazy, and type y is diligent. Meanwhile, according to Glickman, humans are divided into 4 quadrants, quadrant 1 has low intelligence and low commitment, quadrant 2 has low intelligence, high commitment usually has a follower character, quadrant 3 has high intelligence, low commitment usually likes to criticize and quadrant 4, high intelligence and high commitment, is the best. Apart from that, humans also have 2 intelligences according to D. Goleman, intellectual intelligence and emotional intelligence. According to Agung, a successful leader tends to be better at emotional intelligence. Bali also knows the term rwa bhineda about good and bad, men and women, and other things that are opposites. In conclusion, a leader must be able to accept when not everyone can follow him.
The benefit of servant leadership is to achieve spiritual and social happiness. According to the life curriculum to answer who I am, why I exist, where I want to go, and what I will take with me. It all starts from spiritual, intellectual, and social intelligence so that it can give birth to kinesthetic or bodily intelligence where the three intelligences of spirituality, thought, and feeling can be seen in a person’s behavior. At the end of his presentation, Agung hoped that what he said could increase the insight of educational institutions to improve services to the people we should serve. The online lecture ended with 3 questioners who submitted questions and their positive impressions when taking this online lecture.
